Terms of service

Terms of Service

Last updated: July 20, 2026

1. General

Shop.habbo.com (“Service”) is an online store operated by Sulake Oy (“we” or “Sulake”), Dagmarinkatu 6, 00100 Helsinki, Business ID 2011433-9. 

These Terms of Service (“General Terms”) apply to your (“you”, “Customer”) use of the Service and to all orders placed through the Service. 

By placing an order or using our website, you agree to these General Terms. Please read them carefully.

We reserve the right to update these General Terms at any time. Changes take effect upon publication on this page. Continued use of our Service constitutes acceptance of the updated General Terms.

For further information on how we process personal data, please read our Privacy Policy. 

2. Our products

All products feature exclusive original designs created by our in-house artist. Items are produced on demand and may show slight variations in colour depending on your screen settings and the printing process. These are not defects.

3. Placing an order

By completing a purchase, you confirm that the information you have provided (name, address, payment details) is accurate and complete. We may limit the quantity of products ordered by any customer or shipped to any address. We reserve the right to cancel orders in the event of pricing errors, suspected fraud, or product unavailability. You will be notified and fully refunded if this occurs.

Ordering products through the Service does not require registration.

4. Pricing and payment

All prices are displayed in euros and are inclusive of VAT where applicable. We accept payment via the methods shown at checkout. Payment is processed securely; we do not store your payment details. 

For international deliveries, VAT, other taxes, customs duties, and/or import fees may be imposed by the destination country.The Customer is responsible for paying any such taxes, duties, or fees. Please check with the relevant authorities for information on any applicable taxes, duties, and fees before placing an order. 

Sulake reserves the right to change its prices and shipping charges. Any changes to prices or shipping charges shall apply only to orders placed after the effective date of such changes. 

5. Shipping and delivery

Orders are produced and shipped according to our Shipping Policy. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs authorities, or events outside our control. 

Sulake reserves the right to change the delivery method after an order has been confirmed. Any such change will be made at no additional cost to the Customer. 

6. Returns and refunds

Returns and refunds are handled according to our Returns & Refunds Policy. 

7. Intellectual property

All content on this website (designs, artwork, text etc.) are the exclusive property of Sulake Oy and protected by copyright. HABBO is a registered trademark of Sulake Oy. All rights not expressly granted in these General Terms are reserved. You may not reproduce, copy, or use any content without our prior written permission.

The Services and the information contained therein may be used for private, non-commercial purposes only. 

8. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of our website or products. Liability for defects is limited to the liability for defects required under applicable mandatory law. Sulake Oy provides no warranties, guarantees, representations or undertakings beyond those required by such mandatory law.Our total liability shall not exceed the amount paid for the order in question.

9. Applicable law and dispute resolution

The law applicable to these General Terms shall be determined in accordance with any mandatory provisions of applicable law. Unless otherwise required by mandatory applicable law, these Terms shall be governed by and construed in accordance with the laws of Finland.

If the Customer has a complaint or dispute relating to these General Terms or the products or services provided by Sulake Oy, the Customer is encouraged to contact Sulake Oy first in order to seek an amicable resolution of the matter.

If the dispute cannot be resolved amicably, the Customer may submit the dispute to the district court of their place of residence or to any other body competent to resolve consumer disputes in their place of residence. In Finland, such body is the Consumer Disputes Board (Kuluttajariitalautakunta).

Without prejudice to the Customer's rights under mandatory applicable law, any dispute arising out of or relating to these General Terms shall be subject to the jurisdiction of the competent courts of Finland.